Category archives: Office 365 autodiscover test

This website uses cookies for web analytics and marketing purposes. You can block saving cookies to your hard drive at any time, by changing the settings of your web browser. By continuing to use this website without disabling cookies in your web browser you agree to saving cookies to your hard drive. Learn more in our Privacy Policy. Autodiscover is an Exchange service which, after successful configuration, helps admins and users save tons of time.

Its job does not end there, it is required to ensure Outlook-Exchange connectivity later on. Therefore, it is crucial to diagnose problems with the service as quickly as they occur. In this guide I will show 2 quick and easy ways to do that.

Checking Autodiscover connection for a user is as simple as using a single cmdlet:Test-OutlookWebServices for the user you want to diagnose, i. The cmdlet first checks if it can connect to Autodiscover service and specifies its URL.

office 365 autodiscover test

Then it checks connectivity with all services defined by Autodiscover xml records, namely: Availability Service, Offline Address Book and Unified Messaging. The final result is a very short yet informative table:. Another way to verify Autodiscover service is by using an Outlook in-built tool. In order to do that, you have to follow those simple steps:. Both methods are quick easy to use and let you verify if Autodiscover Service works fine; however, it is clear that the latter has the advantage of requiring nothing more than Outlook.

Furthermore, it provides more data, which comes in handy especially in case of an error. Autodiscover service is closely connected to the topic of migration — that is when it is especially prone to crashing and, at the same time, when its well being is crucial. For those of you using Exchangecheck this article to see if maybe you should start planning your migration.

Outlook check method tells all is ok. Hi Jay, This is a highly untypical behavior. I would start which checking if everything is ok with the PowerShell connection. And the important question is — does the user or users experience any problem connecting to the mailbox? Hi Jack, Yes, the cmdlet has been tested in Exchange and it worked without any problems. What is the sum of 2 and 3? Using Powershell Checking Autodiscover connection for a user is as simple as using a single cmdlet:Test-OutlookWebServices for the user you want to diagnose, i.

Test-OutlookWebServices -identity: j. The final result is a very short yet informative table: Using Outlook Another way to verify Autodiscover service is by using an Outlook in-built tool. In order to do that, you have to follow those simple steps: Turn MS Outlook, find its icon in the system tray and right-click it while holding ctrl key.

Autodiscover URL and information whether the connection succeeded can be found under Log tab. Any idea?This is a post for reference purposes. The intent is to look at how Outlook will locate the correct Autodiscover endpoint in a hybrid environment.

This Exchange SP3 lab has a hybrid configuration with Office The tenant is called TailspinToysCanada. Our test mailbox User-1 tailspintoys. They are logging onto a domain joined machine which is located on the corporate network, using their credentials. The Autodiscover namespace in this lab is autodiscover. How do they discover this URL? See this post for the full details. This is shown below.

Please review the myth busting post for the background on this urban legend. That is great for internal domain joined machines, what about external or workgroup machines? Note that in a hybrid configuration the external Autodiscover namespace must point back to the on-premises Exchange infrastructure and not to Office This is a common configuration issue as the Office portal complains about missing DNS records.

Leave a comment and let me know your thoughts please. This is the Outlook ProPlus client, version The below screen shot shows the steps Outlook has gone through to locate the correct Autodiscover endpoint for this Office mailbox. This has been edited to show the following:. At this point we are at the shared Outlook Autodiscover service.

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We need to authenticate to Office Autodiscover so that it knows who we are, and where to then redirect us. This is shown in the second section below. It picks up where the section left off:. This took a few hops, but users do not see this background process so this does not really impact them.

One thing you may be wondering is the TargetAddress mentioned above. If we look at the attributes defined on an AD user object whose mailbox was migrated to Officewe can see the TargetAddress attribute is present on those migrated accounts.

Exchange will NOT use user-1 tailspintoys. In this case it is:. User-1 TailspintoysCanada. This is provided to the Outlook client when it initially contacted the on-premises Exchange server. Outlook then uses this to chase down the correct location to send the Autodiscover request. The Autodiscover. Some of these names do not exist in DNS, whilst others have some additional aliases. We can use Nslookup to query for records. Outlook changed its Autodiscover behaviour slightly. In addition Outlook also introduced the feature of caching the last successful URL.

The below is an example of Outlook running on the same machine, as the user above. Note that with Outlook there is a single HTTP redirect query which consists of a question and answer.Keep in touch and stay productive with Teams and Officeeven when you're working remotely.

Learn how to collaborate with Office Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number.

When I try to access the autodiscover URL in a browser I get the same results, my account cannot access it, a domain. It feels like my domain UPN accounts do not have read rights to this xml file.

I started working with MS on this, but felt like we were getting nowhere, so I am throwing this out there to see if anyone else has found a solution to this issue. I have read through several other answers. Did this solve your problem? Yes No. Sorry this didn't help. I am also able to, from my outlook client, add my account. However once my account was added it asked me to restart outlook. Once restarted Outlook continuously prompts for credentials and will not load.

In my first reply I was testing with a bad install of outlook, reinstalled and I am working fine. April 14, Keep in touch and stay productive with Teams and Officeeven when you're working remotely.

Site Feedback. Tell us about your experience with our site. None of these mailboxes can connect via outlook. All of these users can log into login. Any assistance is appreciated. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Vasil L. Michev Replied on December 12, Article Author. Thanks for marking this as the answer.

How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site.AutoDiscover is a service provided by Microsoft Exchange Server and O that allows software to receive information about how it should connect to mail services. Failures in receiving this info or receiving the wrong info are a primary cause for user disruption and requests to IT support. While Outlook itself does provide a mechanism Test E-Mail AutoConfigurationas well as other tools like the Microsoft Remote Connectivity Analyzer, to retrieve the AutoDiscover data for review, they have little control over many aspects of that interaction — like being able to specify to which server to test against and what features or flags should be used during the AutoDiscover request.

Using our solution you have full control to test responses as different versions of Outlook, without Outlook required to be installed! Extremely helpful when you have a mix of Outlook clients you are supporting in your environment.

Migrating your Exchange infrastructure has never been easier and more reliable than our Priasoft Migration Suite for Exchange. See for yourself why more enterprises choose Priasoft solutions for their needs. In my 20 years in IT I have never been happier with such a critical project….

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office 365 autodiscover test

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Changes will take effect once you reload the page. Public Folder Migration and Synchronization Manager. Collaboration Suite For Exchange. Other Utilities. Priasoft AutoDiscover Test Tool. Download Now for Free.

The utility can test any host that implements AutoDiscover, including: Exchange Exchange Exchange Exchange Exchange Office Key Benefits And Uses.

Product Screenshots. Priasoft simplifies complex Exchange migrations.When you try to configure a new account of Office in MS Outlookthen the profile is not created automatically.

You may face some errors during the setup, like the following one. Autodiscover cannot process the given e-mail address. Only mailboxes and contacts are allowed. Apart from these errors, you can get multiple symptoms related to the auto to discover issue —. Auto discover is an advantageous feature which lets the user account automatically connect to the Exchange Online. The user profile is automatically configured and requires the least assistance from the user.

If you are facing the auto discover error, then you can check the status of the autodiscover using the PowerShell command or MS Outlook. Run the following command — Test-OutlookWebServices -identity: useraccount domainname. Both the methods to check the Autodiscover are quite remarkable. They both tell about the health of Autodiscover, and it is imperative in case of an error or corruption. An administrator can try multiple methods to diagnose and troubleshoot to remove the error related to the autodiscover feature.

All the three methods require only some changes in the hosting web server and the autodiscover may start working again. Many Office users face Auto discover issues after migration to Office Such issues can be fixed by following the above methods.

However, if they are facing issues related to migration itself, they can try a professional Office migration tool.

Kernel Migrator for Exchange is one such tool which can put you at ease during any Exchange or Office migration. Kernel Migrator for Exchange saves your time and energy which can be drained in the manual migration.

Exchange Migration tool also protects your mailboxes and their data from any possible errors. Your email address will not be published. Home Products Offers Contact. The cause of the error is following — The email address which you are using for Auto Account Setup is wrong. Some essential attributes like proxyAddress, displayName, mailNickname, and the Mail are not set up in the on-premises Active Directory.

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The CNAME record is not set up correctly, or it is not existing Apart from these errors, you can get multiple symptoms related to the auto to discover issue — Outlook will not connect to the mailbox. Public folders are not accessible.The Test E-mail AutoConfiguration is part of the Outlook client meaning, there is no need to download dedicated tools or access an external website such as in the ExRCA scenario.

All we need to do is just — on the click on the Outlook icon on the bottom taskbar while we press the CTRL key on the keyboard. This is the charter, which distinguishes the Outlook Test E-mail AutoConfiguration from the rest of the Autodiscover troubleshooting tools.

In the section Tip — Outlook Test E-mail AutoConfigurationcreating a demo Outlook profile we will review a little trick that will help us to overcome this limitation.

To demonstrate the use of Outlook Test E-mail AutoConfiguration option, we will base our test of the following scenario:. We want to be able to get a look at the Autodiscover flow that is implemented between the Autodiscover client Outlook client in our scenario and Autodiscover Endpoint Exchange CAS server.

The desktop that we use for performing the Outlook Test E-mail AutoConfiguration is a domain member is located at the company internal network. Just a quick reminder, in our scenario, the Desktop from which we execute the Outlook Test E-mail AutoConfiguration is a domain joined desktop. The method is described as SCP number 2. The Exchange service is provided by Exchange server named — ex Anther capability of Exchange server is to provide the services of — Unified messaging.

We can see the URL that the client will need to use in case that he needs to use unified messaging. In our scenario, the server name is — mail.

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Encryption requirement number 6 — The Outlook Anywhere service mandatory requirement is to encrypt the communicating channel. The encryption implemented by using the SSL protocol. Using the XML tab, we can see the information that was sent from the Autodiscover Endpoint to the Autodiscover client using the Autodiscover communication channel. The Autodiscover response includes many details.

In our example, we will review only a sample of the information that appears in the XML Autodiscover response.

office 365 autodiscover test

In our scenario the DC name who provides the client the required information is — DC Exchange web services number 4 — this is the section that includes information about all the available Exchange web services. For example:. The Outlook Test E-mail AutoConfiguration is not included by default an option for saving the information from the test results. In case that we want to save the content of the Autodiscover response, we can bypass this limitation by copy the information to a Text editor such as — notepad.

Open a notepad and paste the information. To be able to read the information more comfortably, we will save the information as an XML file. In the Save as type box, use the option of — All Files. In the details box such as incoming mail server or E-mail address, you can put any details that you want. Sample rating item.

I had to disable autodiscovery for Outlook as it kept flipping between internal and external mail servers— depending if I was in the office or out of the office. Your email address will not be published.

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How to quickly verify if Autodiscover is working

The article is all about the subject of the security mechanism that is implemented as part of the Autodiscover process Skip to content. Facebook page opens in new window Twitter page opens in new window Linkedin page opens in new window YouTube page opens in new window. Post Views: 34,GitHub is home to over 40 million developers working together to host and review code, manage projects, and build software together.

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office 365 autodiscover test

Sign in to your account. Thanks for the report. We're currently running into the same issue. I was able to work around the issue by manually populating the autodiscover cache with the correct server as seen in the connectivity test above. Ah, yes. I've seen this before. I have no idea why the connectivity test accepts this certificate anyway.

See e. Hardcoding server hostnames fixes the issue either by injecting the correct hostname into the autodiscover cache as you did, or by skipping autodiscover alltogetheras does disabling TLS which is obviously a bad solutionand finally some exchangelib users will not notice this because the on-disk autodiscover cache contains a valid result from a time when the certificate was not broken.

If you are an Office customer, I would urge you to raise a support ticket with Microsoft. I can't see any non-horrible ways to fix this in exchangelib.

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This particular problem seems to come from using the canonical hostname instead of the provided redirect endpoint. For several of our accounts, we get redirected to autodiscover-s. Manually making the Autodiscover request to autodiscover-s. Presumably there isn't any certificate problems with autodiscover-s.

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Is there any reason exchangelib's autodiscover attempts to resolve the canonical hostname itself instead of letting requests figure it out? Looking in DNS for the canonical name is part of the autodiscover protocol, but I think our bug is to prefer the canonical name if it's available in DNS.

Instead, we should only use the canonical name if using the hostname fails. The way the autodiscover code is structured, it's unfortunately not easy to change. Could we also add timeout to the autodiscovery logic?

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I have a cron script executed every 5min that pulls latest calendar data.

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